Terms & Conditions
Last updated: August 30, 2026
Bookings
All transportation is prearranged. Submitting a booking request or selecting a time on our calendar begins a reservation; it becomes confirmed when Kalyar Express Limo confirms it with you directly. Quotes are estimates until confirmed.
Operating policies
Cancellation Policy
Reservations may be cancelled without charge when cancellation is received at least 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before the scheduled pickup may be subject to a cancellation charge of up to the full reservation amount. Special events, hourly reservations, high-demand dates, and other specialized bookings may have different cancellation requirements. Any different terms will be disclosed and agreed to before the reservation is confirmed.
Wait-Time Policy
A 15-minute complimentary grace period is provided for standard point-to-point pickups. Waiting time beyond the complimentary period may result in additional charges based on the circumstances and duration of the delay. Passengers are encouraged to contact Kalyar Express Limo as soon as possible if they expect to be delayed.
Airport Waiting Policy
Airport pickups include a complimentary waiting period to allow passengers time to exit the aircraft, collect luggage, and proceed to the designated pickup location. For scheduled airport pickups, up to 45 minutes of complimentary waiting time may be provided for domestic arrivals and up to 60 minutes for international arrivals. Additional waiting time may be subject to additional charges. Specific pickup instructions will be communicated as part of the reservation.
No-Show Policy
A reservation may be considered a no-show when the passenger cannot be located or contacted after the applicable complimentary waiting period and reasonable attempts have been made to reach the customer. A no-show may be charged up to the full reservation amount. Customers who are delayed or having difficulty locating their chauffeur should contact Kalyar Express Limo as soon as possible.
Payment Policy
A valid payment method may be required to secure a reservation. Any required deposit, reservation charge, or remaining balance will be disclosed before the reservation is confirmed. Additional charges may apply when applicable for customer-requested changes, additional stops, extended waiting time, overtime, tolls, parking, or other trip-related expenses. Any material changes to the agreed transportation service will be communicated to the customer whenever reasonably possible.
Gratuity Policy
Gratuity is not automatically included unless it is specifically stated in the customer’s booking confirmation or agreed reservation price. Gratuity for excellent chauffeur service is appreciated but otherwise remains at the customer’s discretion.
Passenger conduct
Passengers are expected to travel safely and lawfully, wearing seat belts as required. The chauffeur may end a trip where conduct is unsafe or unlawful.
Delays and conditions outside our control
We plan around traffic and typical conditions in the region, but we are not responsible for delays caused by circumstances beyond our control, including weather, road closures and flight changes.
Liability
To be completed with your insurer and legal counsel — including limits of liability and lost property.
Contact
Questions about these terms can be directed to mumtazhassan@kalyarexpresslimo.com or (703) 850-4902.